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Help & Support

How can we help you today?

Get support with prescriptions, orders, pharmacy services, delivery, account questions and general enquiries from the Bury Pharmacy team.

Contact our team → Browse support topics
For urgent medical advice, visit NHS 111 or contact your GP. In a life-threatening emergency, call 999.
Support centre Fast help for common questions.
NHS Prescription help
Orders Delivery support
Care Pharmacy advice
01 Call pharmacy

Speak directly with our pharmacy team during opening hours.

0161 222 9220 02 Email support

Send us your enquiry and our team will respond as soon as possible.

info@burypharmacy.com 03 Online form

Use our contact form for prescription, order or service questions.

Open secure contact form
Support topics

Choose the area you need help with.

Find quick guidance for the most common questions customers ask us.

01

Orders & delivery

Get support with order status, delivery updates, packaging and dispatch questions.

Order support →
ID

Account & details

Support with account information, personal details and online forms.

Open My Account →
£

Payments & pricing

Questions about prices, prescription charges, exemptions or online payments.

Payment help →
?

General enquiries

Not sure where to start? Contact us and we’ll direct your enquiry.

Ask a question →
Before contacting us

Send the right details so we can help faster.

When contacting the pharmacy, include your full name, date of birth, contact number and a clear description of what you need help with.

Your full name and contact number

Prescription or order details where relevant

Any message from your GP or delivery provider

Clear explanation of the issue or question

Opening hours Pharmacy support times
Monday - Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed

Opening hours may vary on bank holidays. Please contact the pharmacy before visiting for time-sensitive enquiries.

Contact pharmacy →
How support works

Simple steps to get the right help.

Step 01

Choose your topic

Select the area you need help with, such as prescriptions, delivery or services.

Step 02

Send your details

Provide clear information so our team can understand your request quickly.

Step 03

We guide you

Our pharmacy team will advise on the next steps or direct you to the right service.

Important

Medical emergencies need urgent care.

Bury Pharmacy can help with pharmacy-related support, but we cannot manage medical emergencies through this page. For urgent medical help, use NHS 111. For life-threatening emergencies, call 999.

FAQs

Common support questions.

Quick answers to help you find the right support before contacting us.

How do I contact the pharmacy?

You can contact us by phone, email or the online contact form. Please include clear details so our team can help quickly.

Can you help with NHS prescriptions?

Yes, we can guide you on pharmacy nomination, electronic prescriptions, repeat medicine questions and collection information.

Can I ask about my order?

Yes. Please provide your order details and contact information when getting in touch so we can check the enquiry properly.

Do you provide medical emergency support?

No. For urgent medical advice contact NHS 111, and for life-threatening emergencies call 999 immediately.

Still need help?

Send your enquiry to Bury Pharmacy.

Our team will help you with prescriptions, orders, services and general support.

Contact support →